Insurancecompaniesrescindcoverageevenwhendiscrepan ciesareunintentionalor
causedbyothers. Inonecasereviewedbythe Committee,aWellPointsubsidiary
rescindedcoverageforapatientinVirginiawhoseinsuran ceagententeredhisweight
incorrectlyonhisapplicationandfailedto returnitto himforreview. Thecompany's
AssociateGeneralCounselwarnedthatthe agent'sactionswere"notacceptable"and
recommendedagainstrescission,butshewasoverruled.
• Insurancecompaniesrescindcoverageforconditionsthat areunknownto
policyholders. In2004,FortisHealth,nowknownasAssurant,rescindedco veragefora
policyholderwithlymphoma,denyinghimchemotherapyand alife-saving stemcell
transplant. ThecompanylocatedaCTscantakenfiveyearsearlierthati dentifiedsilent
gallstonesandanasymptomaticabdominalaorticaneurysm ,butthepolicyholder's
doctorneverinformedhimofthese conditions. Afterdirectinterventionfromthe Illinois
AttorneyGeneral'sOffice,the individual'spolicywasreinstated.
• Insurancecompaniesrescindcoveragefordiscrepanciesu nrelatedto themedical
conditionsforwhichpatientsseekmedicalcare. InNovember2006,aTexasresident
withapolicyfromWellPointwasdiagnosedwithalumpinher breast. Thecompany
initiatedaninvestigationinto thepatient'smedicalhistoryandconcludedthatshefaile d
todisclosethatshehadbeendiagnosedpreviouslywithost eoporosisandbonedensity
loss. Thecompanyrescindedherpolicyandrefusedto payformedicalcareforthe lump
inherbreast.
• Insurancecompaniesrescindcoverageforfamilymembersw howerenotinvolved
inmisrepresentations.WhenaUnitedHealthsubsidiaryde terminedin2007thata
policyholderinMichiganfailedto disclosehisabnormalbloodcountandother
2
conditions,thecompanyalsorescindedcoverageforhissp ouseandtwo children. When
hisspousecalledto findout"[w]hywedroppedwholefamilyinsteadofhusband,"the
companyofficial"[c]alledherbacktoldhercoveragewasvoidedto medicalhistorynot
onapp."
• Insurancecompaniesautomaticallyinvestigatemedicalh istoriesforall
policyholderswithcertainconditions. WellPointandAssurantinformedthe
Committeethattheyautomaticallyinvestigatethemedica lrecordsofeverypolicyholder
withcertainconditions,includingleukemia,ovariancan cer,braincancer,and even
becomingpregnantwithtwins. UnitedHealthwasunableto explainspecificallyhowits
investigationsaretriggered, claimingthatitutilizedacomputerprogramsocomplextha t
nosingleindividualinthecompanycouldexplainit.
• Insurancecompanieshaveevaluatedemployeeperformance basedontheamountof
moneytheiremployeessavedthecompanythroughrescissio ns. TheCommittee
obtainedanannualp~rformanceevaluationoftheDirector ofGroupUnderwriting~t
WellPoint.Under"resultsachieved"formeetingfinancia l"targets"andimproving
financial"stability,"thereviewstatedthatthis officialobtained"Retrosavingsof
$9,835,564"throughrescissions. Theofficialwasawardedaperfect"5"for"exceptional
performance."