Quote Originally Posted by RandBlade View Post
Thanks Tim
Now that last half hour was 2 of the most frustrating phone calls ever.

Firstly to the "accountant" who is actually it seems a "clerk" who enters numbers into the computer and does what it tells her. She did not understand SSP whatsoever, she just knows how to use the computer. Seriously!

Eventually managed to talk her through her own computer system I've never even seen, heard of or used to find out the reason he's 'not eligible'. Apparently he's not earned enough. He's earned 86.87 per week on average apparently. You need to have earned an average of £97 per week for the 8 weeks before you became sick on average to be eligible.

Only problem is, according to his wage slips I have copies of I make out his wage average to be £102, thus making him eligible, even if only just. She doesn't understand how it works though and can not manually work it out like I have, computer says no . Her boss is back on Friday so I could talk to someone who knows what they're doing then.

So next a polite phone call to him to try and explain the problem. Did not stay polite for long. I'm a "fucking wanker" who should go around to his house to get my "fucking nose kicked in" apparently.
Uh, wait, you have to earn above a certain threshold to earn sick pay? That doesn't quite sound right to me.