Please, there wasn't an 'issue' to be resolved. The individual wanted information about whether new regulations would prove challenging and expensive to meet. If he had called the correct organization (which is ridiculously easy to find on Google), he could have gotten detailed information about current regulations and compliance, and probably could have at least been directed to a draft regulation for the future and had an opportunity to ask his elected official to change things. Seems reasonable enough.
I'm not debating that there's waste in the government. Let's just try to keep the snarky self-satisfied political stories from swaying our opinion when they don't actually prove anything.





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