Why would you
tell someone that?
I get frustrated with tech support sometimes, because I'm not a
fucking moron so I hate having to go through 20 "yes, done that" bits where even when I say "already done that" they want me to re-do it with them on the phone before continuing. The problem sometimes is that while too many people are such morons, if this is the 7th time you've had to speak to them and its never worked yet and every time you have to start from "is it plugged in" it gets very frustrating. My Sky Broadband modem was delivered to us DOA, every person I spoke to would require starting from the start until they'd remotely attempt to tweak something then say "give it 24 hours and try again". Try again: Didn't work, call up: "Is it plugged in, have you tried replacing the filter?". Seriously, can you not see on your notes I spoke to you yesterday and the day before and each day for the last 10 days and YES IT'S PLUGGED IN!?
"Well just double-check for me please, this is the cause of a lot of errors. Have you tried replacing the filter yet?" "ARRRGGHHH!
" "Just try unplugging the filter and replugging it" "That will cut off this phone call you know as the phone is plugged in to the filter and I've done it every day for two weeks now" "Don't worry I'll call you back within 15 minutes"
Took nearly a month and an engineer coming on site and still not being able to figure out why it wasn't working before ultimately they realised my modem was from a dodgy batch and could they replace it? Every single bloody day though, replace the filter, unplug and replug it.