General Info
Chat start time Jan *****, ***** *****:*****:***** AM EST
Chat end time Jan *****, ***** *****:*****:***** PM EST
Duration (actual chatting time) *****:*****:*****
Operator Jasmeet
Chat Transcript
info: Your approximate wait time is ***** minute.
info: Your approximate wait time is ***** minute.
info: You are now ready to chat with Hitender.
you: the online pass code included with my PS***** copy of medal of honor does not work
you: i need a valid code
you: hello?
Hitender: Thanks for contacting EA Help! My name is Hitender how may I help you?
you: the online pass code included with my PS***** copy of medal of honor does not work
Hitender: I can understand your concern. Please don&#*****;t worry, I will try my best to help you out.&#*****;
Hitender: May&#*****;I&#*****;know&#*****;from&#*****;where& #*****;did&#*****;you&#*****;purchase the&#*****;game/
you: Target
Hitender: In&#*****;that&#*****;situation,&#*****;I&#*****;w ould&#*****;suggest&#*****;to&#*****;you&#*****;pl ease&#*****;contact to&#*****;Target.
you: no. that does not work
you: your codes expired, i need a new one
you: i can&#*****;t take the game back because you put expired codes in your game
you: i just need a valid online pass
Hitender: so&#*****;I&#*****;would&#*****;request&#*****;to& #*****;you&#*****;please&#*****;contact&#*****;to& #*****;our&#*****;warranty&#*****;department.&#*** **;
you: how?
you: cause this is all over the internet, and EA has responded to contact your support for a valid code
you: one example:
http://www.joystiq.com/2011/12/03/ea...but-it-should/
you: hello?
you: i&#*****;m still here
Hitender: Ye
Hitender: Yes.
you: how do i contact someone who knows how to get me a valid pass
you: how to reach warranty support?
Hitender: The warranty provided on the back of the manual included with Battlefield ***** is incorrect.
Hitender: The proper address for warranty returns remains:
Hitender: &#*****;&#*****;&#*****;&#*****;&#*****;&#*****;&# *****;&#*****;&#*****;&#*****;&#*****;&#*****;&#** ***;&#*****;
Hitender: EA WWCE Warranty Department
Hitender: ***** N I-***** Suite *****
Hitender: Austin, TX *****
you: i don&#*****;t have bf*****
you: and i&#*****;m not mailing a letter off
you: i need you to provide me with a valid online pass. please
you: are you able to provide any worthwhile help to my issue?
info: There may be a problem communicating with Hitender. Please wait while your chat is transferred to another EA Expert.
info: You are now ready to chat with Jasmeet.
Jasmeet: Thanks for contacting EA Help! My name is Jasmeet how may I help you?
you: the online pass for my ps***** copy of medal of honor is no longer valid
you: i need a new one
you: this is allover the internet, you have a problem with the passes expiring, and EA&#*****;s replies to the news stories are to contact support for a valid pass
Jasmeet: On which platform are you playing the game ?
you: Playstation *****, as I mentioned above
Jasmeet: Can i have the psn id.
you: email is
ominous.gamer@gmail.com one sec for me to get what the id is
Jasmeet: I mean the PSN ID.
you: Om*****nousG
Jasmeet: Thank you.
Jasmeet: From where did you bought the game ?
you: Target
Jasmeet: Have you contacted them regarding the online pass ?
you: they have nothing to do with it. its the slip of paper that came packaged inside the game case
you: they can&#*****;t provide me with a new one
Jasmeet: Please give me just a moment while I look into this further.
Jasmeet: All right, I have consulted the supervisor and I will be making a one time exception and will be providing you with the online pass code.
you: thank you
Jasmeet: Welcome.
Jasmeet: Please wait.
Jasmeet: This code grants access to online play on the PS***** version of Medal of Honor. C*****D-*****HNG-*****BFA
Jasmeet: please try it and let me know.
you: trying now, ***** minute
Jasmeet: Sure.
you: same error, &#*****;not correct or no longer valid&#*****;
Jasmeet: Please give me just a moment while I look into this further.
Jasmeet: Could you please try it again.
Jasmeet: Where are you trying to redeem it ?
you: in the playstation store via my ps*****
Jasmeet: Okay.
Jasmeet: Please try it again.
you: alright, one minute
Jasmeet: Sure.
you: restarted ps*****, entered the code C*****D-*****HNG-*****BFA, still get same error
Jasmeet: okay.
Jasmeet: What I&#*****;ll be doing is , I&#*****;ll be sending your request to our senior support team and then they will
be getting back to you via e-mail after investigating the issue , Our senior support is quite capable
of handling these issues,
you: guess thats better than nothing...
Jasmeet: i&#*****;m so sorry but at the moment that is the best possible option.
you: understood, thanks for trying
Jasmeet: Welcome.
Jasmeet: Thank you for contacting EA. Is there anything else I can help you with today?
you: nope
Jasmeet: If you need help with anything else, please feel free to contact us anytime!
Jasmeet: Goodbye and take care.
info: Your chat transcript will be sent to
ominous.gamer@gmail.com at the end of your chat session.