I work for a large organisation that's working in service of the Dutch government. Our mandate is to establish if people are entitled to invalidity pensions or unemployment benefits.
The other day I noticed something remarkable (at least for me) on a website that I frequent; in one of the sub-fora a person asked a specific question about a payment he had recieved from us. The forum was not in any way related to us. Yet, the third reply in the topic was from a poster telling the TS that he had recieved a PM and that through that PM he would be informed about how to get full disclosure about the specific payment.
It turns out that this third reply was indeed a posting by a person who is also employed by the same organisation as I with the job to surf the fora, scan for questions, remarks, complaints etc about our organisation and to address them.
I still don't know quite how to react to this. On the one hand it is an extremely pro-active attitude that can prevent a lot of mistakes and misunderstanding. On the other hand it means that we're behaving like a Big Brother entity, essentially reducing people's anonimity online.
Does this exist in other countries too? And if yes, what you think about it. (Of course you're free to voice an opinion if you don't have it in your country)