I've spent much energy on discussing the perils and pitfalls of private health care, but in doing so I've neglected some of the potential benefits. Recently, I had the privilege of spending a week at a private primary care clinic and I'd like to share some of the insights I was given into private practice in Sweden.
The most important observation: patients and staff were at least as happy as they tend to be in the county-managed system... and many were happier.
This was esp. true of staff. They appreciated things like: flexibility, autonomy, sense of involvement, sense of common purpose, ease of making decisions or affecting changes, collegiality. All of them had worked for the county until fairly recently and they seem to have retained their old connections. Cooperation with the public system came with ease and seemed relatively free from resentment (on all sides). Resentment and lack of cooperation are otherwise among the greatest enemies of good healthcare, in Sweden. There was surprisingly little overutilisation and defensive medicine. Instead, they relied on the most important and most appreciated of all medical interventions: a little more time with the doctor.
It should be noted, however, that this clinic was the first and only private clinic in the whole town. In other Swedish towns, where private healthcare providers have to compete with each other, the situation can be less rosy.
The patient mix was also surprising. In many other regions, the privatisation reform has led to the neglect of complicated patients with multiple chronic diseases in favour of simple profitable patients. At this clinic, the unprofitable patients were fairly common and got the attention they needed. A large portion of the remainder were patients who'd grown dissatisfied with their previous medical homes for various reasons. Going through their experiences, a general trend emerged: their dissatisfaction was almost always due to interpersonal problems rather than to medical issues. This is, of course, not surprising--interpersonal problems are among the most important factors in complaints and lawsuits against healthcare providers. Although this clinic was not much more likely to perform unnecessary procedures etc. compared to the dissatisfied patients' previous clinics, it could offer them the most important intervention of all: a relaxed, empathetic and pedagogical consultation. I was esp. advantaged compared to the rest of the staff when it came to receiving patient love; not only because I'm cute and wonderful but also because I was given more time per patient.
There's a lot more to say, but I'd like to close with an insight about something not unique to private practice. During that single week, I met several patients who worked at the mine that is the heart of the town's economy. Every single one of them had undiagosed and/or untreated asthma, and they were all constantly exposed to fine dust. Their lungs weren't exactly getting better. I told a couple of them they should get in touch with the company's healthcare division and they all seemed (to this naive young doc) to take that to heart. I've since learned that the chances of them saying anything to anyone remotely connected to their employer are essentially zero. Here's the thing: if you have asthma, esp. poorly managed asthma, you can't work in the mine. All prospective employees have to pass a fitness exam, including a test of respiratory function... but that exam has no real hope of excluding a person with asthma and no employee will ever give the slightest hint of having anything that even remotely resembles asthma. I'd begun to forget the extent to which "reality" can screw people over, and that was a much-needed insight into how tricky it can be to be healthy in the real world.


Reply With Quote
